Other FAQs
Contact Us
1How do I contact you?
You can use the online chat customer support between 09:00 and 17:00, Monday to Friday.
You can also send us a message(link to contact us) and we will get back to you as soon as possible.
2Feedback and complaints
We love to hear your feedback, and comments about the Site are welcome. To leave feedback, please contact us though our contact page.
And while we never want a customer to feel the need to raise a complaint, complaints about a specific Partner, product, or experience should be directed to us. We will of course always be happy to assist with any issues that you're having trouble with.
3Customer Service Opening Hours
If you have a question about any of the products on the site or about your order, please contact the relevant Seller first through logging in to your account.
Our working hours are:
Monday - Friday: 09:00 - 17:00
Sundays and Bank Holidays: Closed
You can reach out to us by chat or contact us here.
We’ll be very happy to help.
4How do I edit the address or details of my order?
To change details of your order, including to edit your delivery address, correct the personalization details or to cancel the order altogether, please contact us immediately. We will sort it out. This will give us plenty of time to amend or cancel your order.
If you don’t have an account with us, you can contact us here and we'll be able to set you up with an account.
We aim to respond within 24 hours, but please be patient during peak times.
Account info
1I’m having trouble logging in
If you're having trouble signing in to your account, we would advise resetting your password in order to update your account. You can do this by clicking the 'forgotten password?' underneath the sign in form.
This will send you an email helping you to reset your password, and you should be able to log in once that's done.
If you're still having trouble, feel free to contact usand we'll happily look into it for you, or if you didn't find what you were looking for, please see below for related articles.
2Why do you need my email address?
We need your email address in order for you to make a purchase. It also allows us to keep you up-to-date and informed on any orders that you make.
3Do I need to create an account?
It isn't necessary to create an account in order to make a purchase from one of our Suppliers. However, creating one allows you to view your order history, track the status of your order, store addresses to save time in the future and keep track of your favourite items and update your marketing preferences.
4How are Transactions Tracked?
By using blockchain technology.
